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FREQUENTLY ASKED QUESTIONS
No Additional Monthly or Annual Licensing Fees:
Once you purchase and activate Plexis POS there are no other fees to be paid in order to use the software in your business.
* Excludes Help Desk Voice Support Plans.
How often should I Buy Updates?
Updating Plexis POS is Optional and is not required for continued operation after installation. As an important business tool we do suggest purchasing an update annually so that you may obtain the latest features and software improvements. Updating will additionally extend services such as Free Updates and Free Email Support to you should it be required. If you are upgrading your Windows OS version you may need to upgrade Plexis POS for compatibility purposes.
Does Plexis POS Require the Internet to operate?
Plexis POS is a local desktop based application and does NOT use the Internet or cloud based technology. If there is an Internet outage Plexis POS will continue to operate without interruption. All data is stored locally in the Plexis POS database and is not shared at any point over the Internet.
How long does the Demo Version Run?
The Plexis POS Demo has a 30 Day Trial limit to try so you may configure and test Plexis POS completely prior to purchase. After 30 days you will need to purchase and activate the program.
What's disabled in your Demo Version?
Nothing is disabled, there are no restrictions. The Plexis POS Demo Version is a fully functional Point Of Sale solution. You can download and install the Plexis POS Demo and even test the Multi-User functionality, Pin Pad Terminals and any other supported hardware. The demo can be used just like our fully activated software. Demo Versions place the words "DEMO" on receipts. You can remove the demo wording by purchasing Plexis POS and obtaining an Activation code. After activating no information or settings will be lost, everything will be preserved.
How can I obtain a Activation Key and remove demo and time limit restrictions?
The Plexis POS Demo Version can be put into live service during or after the free 30 day demo period and then upgraded to a fully activated version with all features and any data you have entered in tact. No work will be lost when activating from a demo to a fully activated version. Plexis POS Express or Plexis POS Multi-Station can be activated at any time On-Line. You will need to purchase Plexis POS prior to activating your software. Please consult our PRICE LIST for details.
Can Plexis POS work on a Tablet, Andriod OS or iPad?
Plexis POS does not operate on Tablet based computers, bluetooth or wireless networks.
Operating systems other than Microsoft Windows are not supported.
What kind of businesses can Plexis POS support?
Plexis Point of Sale software can be used for many types of enterprises such as: Retail and Wholesale Stores, Fast Food, Restaurant, Pizza Shops, Deli, Coffee Shops, Liquor Stores, Clothing, Hardware, Boutiques, Gift Shops, Toy Stores, General Merchandise, Quick Service Restaurants, Most Hard Goods, Convenience Stores, Food and Merchandise Delivery. Many custom settings are available in Plexis POS that allow you to "Fine Tune" the software for your enterprise. Download our 30 Day Free Trial and use Plexis POS in your business today!
Can I disable the Restaurant functions?
Yes, from the Main Menu choose Company Management, Edit Selected Company and Un-Check Restaurant. This can be changed at any time to regain the restaurant functionality.
Can I have Integrated Credit Card Processing?
Plexis POS can process Card Payments seamlessly using a supported Payment Terminal. Credit, Debit, EBT / SNAP Food Stamp Benefits are all fully supported. Plexis POS is Processor Neutral and you may use any processor or merchant services provider of your choice.
Can I use a weight scale with Plexis POS?
Plexis POS supports numerous scale models directly connected to the computer. Tare-out is supported. Direct connect scales will automatically enter the weight into the POS system and calculate the price. Be aware that Plexis POS is not NTEP certified and if your community requires software to be certified legal for tender you will not be able to connect the scale to the computer. In this case you can use a stand alone scale then enter a weight manually on the Sales Screen or Touch Screen and Plexis POS will calculate the total sale price automatically.
Can you ship Plexis POS on a CD, DVD or Physical Media?
Plexis POS is not offered on Physical Media. You can DOWNLOAD the installer and copy it to CD ROM, DVD or external memory device. This copy can then be used to install the Plexis POS program on any computer or network server of your choice. An internet connection is not required to install Plexis POS. Waiting for Physical Media to be delivered is no longer necessary with our instant on-line delivery service.
Without a Program CD what if need to re-install?
You can copy the Plexis POS program to a CD ROM, USB Thumb Drive or other backup media and keep it in a safe place should you need to re-install from scratch. The best method is to copy the entire Plexis POS folder to backup media after installation and at regular intervals should you experience a total hardware or system failure. You may then restore the POS software system from the last backup point. (more info)
Can my existing data be imported into Plexis POS?
Plexis provides built in ASCII CSV import utilities to import data from your legacy or existing programs. These built in features allow for the most important information to be transferred seamlessly into Plexis POS. If extensive importing and data manipulation are required Plexis Software can provide services to convert and transfer your complex data at an additional fee.
How can I get a printed Plexis POS user guide?
The POS User Guide can be printed using the free Adobe Acrobat Reader. You may print the User Guide and other documentation on any Computer Printer. The Plexis POS User Guide is included with the Demo and activated version download in PDF format. After downloading and installing Plexis POS or our Free Demo all User Guides are located on your desktop in the Plexis POS folder.
What is the Plexis POS Multi-Station license?
Plexis POS Multi-Station License can connect multiple Workstation Terminals at one time at the same location on your local area network. Up to 10 LAN workstations can share all of the Plexis POS data and functionality. This is a single LAN license and not 10 individual single station licenses. If you need only one workstation then use Plexis POS Express which is designed for use on a Single Terminal, Register or Computer.
My company has several locations, can I give copies of Plexis POS to each location without charge?
You may use Plexis POS on one computer or LAN server. With Plexis POS Multi-Station you can have multiple Registers connected at one time. You must purchase additional copies of Plexis POS that will be used in different stores. By purchasing additional copies we can provide support for each of your locations directly.
What are your Technical Support Policies?
Plexis POS provides email support for basic questions only. Free email support is provided for Fully Activated Software License Versions that are one year old or less. Out of date versions are not eligible for free email support. If you have complex questions or difficult issues you may purchase an Annual Support Plan. Please view our SUPPORT PAGE for details.
Can Plexis POS integrate with QuickBooks or other accounting products?
Plexis POS does not directly interface with QuickBooks or other accounting products. Plexis POS comes complete with a basic accounting module built in. In most cases there is no need to directly interface to other applications. Plexis POS uses industry standard files which can be exported in a variety of methods to other applications if required. CSV Export functions are included to facilitate data migration between applications. Many accounting applications have import utilities built in which will accept data from Plexis POS.
I am not in the USA, can I use Plexis POS in my country?
Plexis POS is designed, sold and supported for use in the USA only. We can not accept payments from foreign financial accounts. We can not provide Technical Support outside of the USA. There might be exceptions to this company policy, contact us for details. (more info)
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