POS SOFTWARE SINCE 1987

PLEXIS POINT OF SALE SOFTWARE
Thousands & Thousands Sold
Free to Try for 90 Days

FAST FOOD - PIZZA - COFFEE SHOP - RESTAURANT

RETAIL - CONVENIENCE STORE - LIQUOR - DELIVERY

Do-It-Yourself Windows Touch Screen POS Software

SINGLE USE HELP DESK SUPPORT SERVICES

Voice Support and Remote Support
Software Installation on to your computer
Printer, Pole Display, Cash Drawer Setup
Caller ID, Coin Dispenser, Video Security Setup
Other Supported Peripheral Device Setups
Company Setup and Switch Settings

One-on-One Assistance
Training and How To's
Migration to another computer
System Failures or Database Recovery
Remote co-session Support
Remote co-session Training

Learn how to use:
Inventory Control
Menu Creator
Touch Button Programming
Sales Order Entry
Sales Reports
End of day procedures
General Ledger, A/R, Statements, Finance Charges
Help with various aspects of setup and operation
Data Importing / Exporting

Support for your technician:
Trouble Shooting and Database Repairs
POS Software and Password Recovery
Backup and Restore Procedures

Voice Support DOES NOT include:
Support for Windows Operating Systems
Installation, setup and configuration of Windows Networks
POS Hardware Devices or Third Party Software
Any other requests for support outside of our responsibility
Support outside of the USA

* A BROADBAND INTERNET CONNECTION TO YOUR LOCATION IS REQUIRED
* Overtime is added and charged at $1.00 per minute exceeding the first 15 minutes of your initial call.
* Credit Cards are authorized for a minimum $149.99 depending on your request.
* Additional or anticipated services will be added to the credit card authorization.
* Credit cards are charged only for the actual time and services used and may be less than the initially authorized amount.
* Under-utilization will be immediately refunded to your card at the end of the support session.
* We are not able to return telephone calls if you have Caller ID Blocking on your line.
* Support is not available after our Business Hours, on Weekends, Holidays or outside of the USA.
* During heavy load times please leave a message and be available for a call back.
* Call Backs are provided on weekdays 12:00pm to 8:00pm Eastern (less than 4 hours typically)

1. Remote Help Desk Service is available to all customers who have purchased and registered Plexis Point of Sale.

2. Voice Support and Remote Help Desk Service is not available for Demo Users or third party software such as PcCharge.

3. Plexis Software reserves the right to limit each contact to one hour and to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following Plexis POS product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that you ask a support representative to analyze or resolve; (b) a product-usage question that involves a single topic on a drop-down menu or one Plexis POS report; (c) a single question on a specific bookkeeping topic. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact.

4. Goal response times are under 4 hours and are available weekdays 12:00pm to 8:00pm Eastern except for occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Calls for support on Mondays or after a major national or company holiday you can expect a much longer response time.

5. For support requests received outside of these hours, the response time goal is within the next business day. Response times are a goal and are not guaranteed.

6. Excludes occasional downtime due to system maintenance, company events, observed U.S. holidays, and events beyond our control.

7. Data recovery could involve additional costs and may not be covered under the Remote Help Desk Service.